1. Introduction
Moina GmbH, operating as Aquacubes (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.
2. Information We Collect
- Personal Information: Name, email address, phone number, shipping address, billing information
- Order Information: Order history and status, linked to your email address (no account or password required)
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, features used, app interaction data
- Aquaculture Data: System performance data, sensor readings (anonymized and used for product improvement)
3. How We Use Your Information
- Process orders and payments
- Provide customer support
- Improve our products and services
- Send transactional emails and marketing communications (with consent)
- Ensure system security and prevent fraud
4. Sharing Your Information
We do not sell your personal information. We may share data with:
- Our payment processor (Mollie)
- Shipping providers
- Analytics providers (anonymized)
- Legal authorities when required by law
5. Data Security
We use industry-standard encryption (SSL/TLS) and security measures. Your payment information is processed by PCI-compliant third parties and never stored on our servers.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
7. Cookies
We use essential cookies for site functionality and analytics cookies to improve our service. You can manage cookie preferences in your browser settings.
8. Third-Party Services
Our site uses a trusted third-party payment processor (Mollie) to handle transactions. This service has its own privacy policy.
9. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
11. Contact Us
For privacy-related questions, contact us at info@aquacubes.eu or:
Moina GmbH
Markt 5
25746 Heide
Germany